
So, how do you take maximum advantage of mobile and online media? We closed our panel by having each expert opine on what they think is the most important way of engaging with these technologies. Lawrence encouraged companies to quit wasting data and take advantage of all the metrics that are available for marketers to track every part of the sales process, while Yi-Xian stressed the possibilities for using microblogs, like Weibo, to promote your brand to a Chinese audience. Joyce emphasized the importance of analyzing the behaviors of customers in their use of each media and taking a fresh approach to how customers are engaged based upon this knowledge, while John warned companies with strong offline brands to not ignore the ever-growing importance of their online presence, and ways in which online mismanagement can potentially hurt your brand. Finally, Alvin contributed his final word of advice: use the unprecedented power of online media to personalize the customer experience.
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