American Airlines American Airlines, Beijing Hung & Kit Holdings, Room 2112, Building 1 Yi, KunTai International Mansion, 12, Chao Wai Street, Chao Yang District, Beijing 100020 Tel: (8610) 5879 7600 Fax: (8610) 5879 7400 Website: http://www.aa.com

All Nippon Airways ANA China Customer Service Centre, Beijing 1F Beijing Fortune Bldg., No.5 Dong San Huan Bei Lu, Chao Yang District, Beijing 100004

Air Canada Air Canada Beijing Office C201, Lufthansa Center, 50 Liangmaqiao Road, Chaoyang District Beijing 100016 Tel: +86(10) 6468 2001 Fax: +86(10) 6463 0576 Website: http://www.aircanada.com / http://www.aircanada.com/en/customercare/reservation_asia.html

Alitalia Alitalia Beijing Office Room 2602, CITIC Building, No.19, JianGuoMenWai Ave. Chao Yang District, Beijing 100004 Tel: +86(10) 8511 2958/59 Fax: +86(10) 8526 2433 Website: http://www.alitalia.com

Asiana Airlines Asiana Airlines Sales Office - Beijing A/F Tower Gateway, 12th Floor 18 Xia Guang Li North Road, East Ring, Chaoyang District, Beijing Tel: +8610 6468 4000 Hot line: 400 650 8000 Fax: +8610 8460 9588 Airport Services Office Beijing: +8610 6459 0566 Fax: +8610 6459 8344 Email: aabjsssp@flyasiana.com

Austrian Airlines Austrian Airlines Beijing Town office Unit C604, Kempinski Ho Tel B.L.C., 50 Liangmaqiao Road Beijing 100016 Tel: +86( 10?6464 5999 Fax: +86(10?6462 2166 Email: office.beijing@austrian.com Website: www.austrian.com

British Airways British Airways Travel Shops - Beijing Room 2112, Building 1, Kun Tai International, Mansion Yi 12 Chao Yang Men Wai Street Beijing 100020 Travel Shop: 400 650 0073 Tel (Information): +86(10) 6459 0081-3

Cathay Pacific Cathay Pacific Beijing Office Room 1701, Capital Mansion, 6 Xin Yuan Nan Road, Chao Yang District, Beijing 100004 Tel: 10800-852-1888 Fax: +86(10) 8486 1701 Website: http://www.cathaypacific.com

Delta Air Lines Delta Air Lines, Inc. Beijing Office Suite C1, 5/F, China Life Tower 16 Chao Yang Men Wai Street Beijing 100020 Tel: +86(10) 5877 1853 Fax: +86(10) 5877 1851 Email: admin@delta-pacific.com Website: http://www.delta.com

Dragonair Dragonair Beijing Flat 1710, 17/F, Office Tower 1, Henderson Centre, 18 Jianguomennei Dajie, Dongcheng District, Beijing 100004 Tel: +86 10 6518 2533 Fax: +86 10 6518 3455

Emirates Emirates Airline Beijing Office Room 1003, Tower A, Eagle Run Plaza No. 26, Xiao Yun Road, Chao Yang District Beijing 100016 Tel: +8610 5108 8696 Fax: +8610 5108 8698 Email: ekbeijing@emirates.com Website: http://www.emirates.com

Finnair Finnair Beijing Reservations Office Room 204, Scitech Tower, 22 Jian Guo Men Wai Da Jie Beijing 100022 Tel: +86 10 6512 7180/1 Fax: +86 10 6512 7182 Website: http://www.finnair.com

Japan Airlines Japan Airlines Beijing Office 1st Floor, Chang Fu Gong Office., Jianguo Menwai Dajie 26, Chao Yang District, Beijing 100022 Reservations and Information/JAL Mileage Bank Center Tel: 4008-88-0808(within China) Tel: (86 21) 5467 4530(from overseas) Website: http://www.cn.jal.com

KLM Royal Dutch Airlines KLM Royal Dutch Airlines Beijing Office 1609-1611, 16/F, Kuntai International Mansion Building Yi No.12, Chaoyangmenwai Avenue, Chao Yang District, Beijing 100020 Tel: (For calls from China) 4008 808 222 (For all other countries) +852 2736 9188 Website: www.klm.com.cn

Lufthansa German Airlines Lufthansa German Airlines Beijing Office Unit S101 Beijing Lufthansa Center 50 Liangmaqiao Road Beijing 100016 Tel: +86(10) 6468 8838 Fax: +86(10) 6465 3223 Email team.shaxr@dlh.de Website: http://www.lufthansa.com

Northwest Airlines Northwest Airlines City Ticket Office - Beijing Room 501 A, 5/F, West Wing, China World Trade Center No. 1, Jianguomenwai Avenue. Beijing 100004 Tel: +86(10) 6505 1353/6459 8891 (Airport Office) Fax: +86 10 6505 5147 Email: sandeep.bahl@nwa.com Website: http://www.nwa.com/cn/en/talk/index.html

Qantas Airline Qantas Airline Beijing Office Unit 7-8, 10/F West Tower, Twin Towers, B-12 Jianguomenwai Dajie, Chaoyang District Beijing, 100022 Tel: +86(10) 6567 9006 Hot Line: 800 819 0089** Fax: +86(10) 6568 4011 Website: http://www.qantas.com.au

Qatar Airways Qatar Airways Beijing Office Room 1201, Building A, Chao Wai Men No. 26 Chao Wai Da Jie, Chao Yang District Beijing 100020 Tel: +86 10 5126 6833 Fax: +86 10 6588 7762 Email: bjsfeedback@cn.qatarairways.com Website: http://www.qatarairways.com

Singapore Airlines Singapore Airlines City Office - Beijing 8th Floor China World Tower 2 1 Jian Guo Men Wai Avenue, Chao Yang District, Beijing 100004 Tel: +86(10) 6505 2233 Fax: +86(10) 6505 1178 Email: cn_feedback@singaporeair.com.sg

Thai Airways Thai Airways International Beijing (Reservation/Ticketing) Units 303-4, Level 3 Office Tower W3, Oriental Plaza, No. 1 East Chang An Ave. Dong Cheng District, Beijing 100738 Tel: +86 10 8515 0088 Fax: +86 10 8515 1134 E-mail: bjshftg@thaiair.cn Website: http://www.thaiair.com

United Airlines United Airlines Beijing Ticketing Office United Airlines C/D1 Unit, 15th Floor, Tower A, Gateway No.18 Xiaguangli, North Road, East Third Ring, Chaoyang District Beijing 100027 Tel: +86(10) 8468 6666 ext 1 / Toll-free China: 800-810-8282 / Fax: +86 10 6463 5636/8364 Email: Sidney.Kwok@ual.com Website: http://www.cn.united.com

American Airlines, Shanghai Hung and Kit Holdings Limited Ste. 702, Central Plaza, 227 Huangpi Road North, Shanghai 200003 Tel: +8621 6375 8686 Fax: +8621 6375 8611 Reservation: (English)1-800-433-7300 / (Japanese)1-800-237-0027 / (Mandarin Chinese)1-800-492-8095 Website: www.aa.com

All Nippon Airways Shanghai Office Ste. 208A, East Tower, Shanghai Centre, 1376 Nanjing Road West, near Tongren Road Shanghai 200040 Tel: +8621 56962525 Fax: +8621 6279 7002 Website: www.anaskyweb.com

Air Canada Shanghai Office Ste. 3901, United Plaza, 1468 Nanjing Road West, Shanghai 200040 Tel: +8621 6279 2999 Fax: +8621 76247 2982 Website: www.aircanada.com

Alitalia Shanghai Office Ste. 3607, The Centre, 989 Changle Road, Shanghai 200031 Tel: +8621 6103 1133 Fax:+8621 6103 1139 Website: www.alitalia.com

Asiana Airlines, Shanghai Rainbow Ho Tel 2th Floor, 2000 Yan'an Road West, Shanghai 200051 Tel: +8621 6219 4000 Fax: +8621 6270 3167 Email: aashasmz@flyasiana.com Website: www.flyasiana.com Pudong Airport Services Office Shanghai: +8621 6834 6843 Fax: +8621 6834 6848

Austrian Airlines Shanghai Office Unit 2904, Office Tower of Raffles City Shanghai No.268 Xizang Zhong Lu, near Hankou Lu Shanghai Tel: +86(21) 6340 3411 Fax: +86(21) 6340 3415 Email: office.shanghai@austrian.com Website: www.austrian.com

British Airways Shanghai Office Ste. 703, Central Plaza, 227 Huangpi Road North, Shanghai 200003 Tel: +8621 800-810-8012 / +86 (21) 6835 5633 Travel Shops: 400 650 0073 Fax: +86(10) 6512 3637 Website: http://www.britishairways.com

Cathay Pacific Shanghai Ticketing office Room 2104,No.138, Shanghai Plaza, Huai Hai Middle Road, Shanghai 200003 Tel: 10800-852-1888 (NORTH CHINA) / 10800-152-1888 (SOUTH CHINA) Fax: (86) 21 6249 5399 / (852) 2560 1411 Website: http://www.cathaypacific.com

Delta Air Lines, Inc. Shanghai Office SkyLink Suite 06, 39th Floor, Plaza 66 1266 Nanjing West Road Shanghai 200040 Tel: +86 21 6103 8590 Fax: +86 21 6103 8591 Email: admin@delta-pacific.com Website: http://www.delta.com

Dragonair Shanghai Office Room 2101-2104, Shanghai Square Office Tower, 138 Huai Hai Middle Road, Shanghai 200021 Tel: +8621 6375 6375 Fax: +8621 6375 6700 Website: www.dragonair.com

Emirates Airline Shanghai Office Ste. 1905-1907, United Plaza, 1468 Nanjing Road West, Shanghai 200040 Tel: +8621 3222 9999 Fax: +8621 6289 9808 Email: ekchina@emirates.com Website: www.emirates.com

Finnair Shanghai Office Ste. 2406, Citic Square, 1168 Nanjing Road West, Shanghai 200041 Tel: +8621 5292 9400 Fax: +8621 5292 9052 Email finnair.shanghai@finnair.com Website: www.finnair.com.cn

Japan Airlines Shanghai Office 7th Floor,Huaihai Plaza, No.1045, Huaihai Zhong Road, Shanghai 200031 Reservations and Information/JAL Mileage Bank Center Tel: 4008-88-0808(within China) / (86 21) 5467 4530(from overseas) Website: http://www.cn.jal.com

KLM Royal Dutch Airlines Shanghai Office 3901A, Ciro's Plaza 388 Nan Jing Xi Lu Shanghai 200021 Tel: (For calls from China) 4008 808 222 (For all other countries) +852 2736 9188 Website: www.klm.com.cn

Lufthansa Airlines Shanghai Office Unit 14-21, 3rd Floor Building One, Corporate Avenue, No. 222 Hubin Road, Shanghai 200021 Tel: +8621 5352 4999 Fax: +8621 6340 6899 Website: www.lufthansa.com.cn

Northwest Airlines Shanghai Office Ste. 207, East Podium, Shanghai Centre 1376 West Nanjing Road, near Tongren Road Shanghai 200040 Tel: +8621 6279 8100 / +8621 6835 5492 (Airport Office) Toll-free: 40081-40081 (Local call charges apply) Fax: +8621 6279 8007 Toll-free Fax: 10 800 265 0488 (For Shanghai) Website: http://www.nwa.com/cn/en/talk/index.html

Qantas Airlines Shanghai Office 32/F, K Wah Centre, 1010 Huaihai Zhong Road, near Xiangyang South Road Shanghai 200031 Tel: +86(21) 6145 0188 Fax: +86(21) 6145 0150 Website: www.quantas.com.au

Qatar Airways Shanghai Office Unit 2202, Huaxia Bank Tower 256 Pudong Road (South) Shanghai 200120 Tel: +86 21 6886 6633 Fax: +86 21 6886 6623 Website: http://www.qatarairways.com

Singapore Airlines Shanghai Office Rm. 1106-1110, Plaza 66 Tower 1, 1266 Nanjing West Road, near Xikang Road Shanghai 200040 Tel: +8621 6288 7999 Fax: +8621 6288 7667 Website: www.singaporeair.com

Thai Airways International Shanghai Office Unit 105, Kerry Center, 1515 Nanjing Road West, Shanghai 200040 Tel: +8621 5298 5555 Fax: +8621 5298 6166 Website: www.thaiairways.com

United Airlines Shanghai Office Rm. 3301-3317, 33/F, Shanghai Central Plaza, 381 Huaihai Middle Road, Shanghai 200020 Tel: +8621 3311 4567/8/6834 6136 (Baggage Services and Lost Luggage) Fax: +8621 6391 6716 Website: http://www.cn.united.com